Most LifeStation reviews point out this company’s monitoring service as their greatest asset. It’s what sets them apart from the competition. Their first-class care specialists go through extensive training before they can start working. Our experience with their services confirmed their excellence in providing help when prompted.
If we add the easy setup and use of this system, and a fair price (especially if you opt for the annual plan), we can only conclude that LifeStation is a great choice. The only thing that disappointed us was the fairly short pendant range.
If you prefer systems with longer pendant ranges, take a look at some of the other medical alert systems we’ve reviewed. If you want to see the complete offer from this company, check out our LifeStation review.
LifeStation At Home Design & Major Features
LifeStation’s in-home system is a typical setup consisting of a base unit and a choice of a neck pendant or a wristband help button. The base unit is black, while most other base units are white. You can place it on a flat surface or hang it on a wall. On the left, there’s a red help button with “help” written in Braille. Some LifeStation reviews state that the help button is small, and it is when compared to most rival systems. But this wasn’t an issue for us, as the button is clearly marked.
There’s a large loudspeaker above the help button, and on the right, there is a smaller, green reset button. Below it, you’ll find a sensitive microphone. Pressing the reset button stops the alarm, but you will still receive a call to confirm that you are OK. Both buttons have corresponding LED indicators.
Life Station equipment can be connected to the help center either via a landline or by using cellular technology, which is a bit more expensive but grants you some mobility. Therefore, the rear of the base unit has a SIM card slot, a GSM reset button, and status lights, as well as a power jack and an on/off switch. The backup battery of the base unit can last up to a solid 32 hours.
Help button ranges of only 500 feet earned the lowest scores in our LifeStation review. They are also a bit incohesive—the wristband is black like the base unit, but the neck pendant is white. However, they do share a similar, simplistic design language with an unassuming help button and an indicator that flashes when the button is pushed. Both devices are waterproof, and their batteries last for a very long time and don’t require charging.
Additional Features & Accessories
LifeStation offers almost a full range of additional features and accessories that include everything except voice extension and fire and smoke monitoring. LifeStation fall detection is among the most affordable ones on the market—it’s just $7 per month; only LifeFone offers it cheaper. Multiperson monitoring is also quite inexpensive. An additional wearable help button will set you back just $4 per month.
You can also add up to six wall-mounted buttons. Their price ranges from $3.50 per month for one button to $2.50 per month per button if you opt for the full six. Additional help buttons are good to have around in places where you might want to remove the wristband or neck pendant, like in the shower. This is also where most accidents happen.
A Life Station GPS mobile emergency button can be a life saver if you wander too far away because you can’t communicate through the pendant and you need to be within shouting distance from the base unit. This add-on is a separate device you might want to consider getting since the range of this system is a modest 500 feet. If you go beyond that range, you will be unprotected. This mobile emergency button can call 911 and dispatch your location.
Lastly, this company offers the Life Station lock box for an additional $3 a month. It securely enables emergency responders to enter your home without damaging your front door when you need help but are unable to answer the door. If the agents can’t hear you, they will first call people on your contact list before calling 911.
Life Station Customer Service & Monitoring Center
LifeStation’s UL listed monitoring center is among the best in the world, if not the best. Philips Lifeline is the only company that can rival them. Their CSAA certified specialists first complete six weeks of classroom training before proceeding to an apprenticeship program where they work with an experienced specialist. After becoming certified, they continue to be evaluated on a regular basis. These high standards also extend to their customer service, which is there to help you 24/7 with any issue you might have.
Every time you call for help, their agents stay on the phone with you until emergency responders arrive. The average response time in our tests was around 45 seconds, which is average. Some competitors answered faster, but the professionalism of this emergency response center impressed us. Their agents were also very courteous, time and time again, when we pressed the help button only to conduct a test.
If we take a look at LifeStation reviews from the Better Business Bureau, we can see that the company has a fantastic rating of A+. This means that LifeStation resolves most of the customer complaints to the customer’s satisfaction. Considering that they are one of the biggest medical alert system companies, the number of user complaints is something to be expected. Their willingness to resolve user complaints in a friendly manner certainly adds to the overall excellent reputation this company enjoys.
Contracts & Fees
Making a quick comparison of LifeStation vs Life Alert, the most famous medical alert system, reveals that LifeStation prevails in every aspect when it comes to binding contracts and fees. First of all, they never force you to sign a long-term contract. Second, there are no device fees, no activation fees, and no cancellation fees. You are free to try out the system for 30 days, and they offer a money back guarantee. Furthermore, there are no hidden fees whatsoever. They also provide battery and device replacements, free of charge.
While there is no LifeStation review by AARP, this association states in their guidelines their preference for systems like this one that don’t require multi-year contracts. However, opting to pay for the services annually provides the best value. LifeStation’s landline system costs around a dollar a day, $30 a month if billed monthly. The price drops to around $28 if billed quarterly, and finally to around $26 if paid annually. The cellular option costs an extra $7 a month, whichever payment option you choose.
Ordering & Setup
To order this system, call the toll free number, 877-478-3390. You can also order it online. The devices will be delivered to you for free. For the LifeStation return address and other details regarding returns, call the same number at any time to return the system if it doesn’t suit you.
When it comes to the setup process, it’s really easy and straightforward. Simply plug the base unit into a power outlet and plug in the phone cord if you’re using the landline system. If you chose the cellular option, place the base unit near a window for better reception. Then wait a couple of seconds for the base unit to beep, and you’re all done! Remember, it’s always a good idea to give the system a test run before you start using it. For all additional information, check the Life Station’s official website.