Company with the best help center out there.
- Exceptional help specialists
- Fast response time
- Easy to use
- Rather limited pendant ranges
LifeStation, a company based in Union, NJ, is a manufacturer of medical alert systems with a long tradition and wide popularity among users. Founded in 1977, it has become one of the most reliable producers of medical help equipment on the market. The fact that they’re a family business with such a long tradition only adds to their trustworthiness and reputation.
We went through several LifeStation reviews, and a large majority of these reports highlight the practical features and expert monitoring services provided by this company. So we decided to try these products in person and put together a review of their functions, advantages, and potential glitches.
Stay with us as we dig into the details of this company’s offering of medical alert systems.
Complete Lineup of LifeStation Products
Traditional & Plus In-Home Systems
We weren’t surprised at all to find that the basic, traditional in-home package consists of a rather standard base station and a pendant. In case of an emergency, the user clicks on the help button, which is either worn as a necklace or a Life Station wristband.
The Traditional In-Home system works with a landline. However, you can opt for LifeStation’s In-Home Plus system, which works for customers without a home telephone. When we compared the two in-home options, we found that they don’t differ much in terms of equipment and performance aside from the fact that one is a landline and the other is a cellular-based option.
On another note, the In-Home Traditional is best for rural locations, while the In-Home Plus is more suitable for urban areas. After going through several LifeStation medical alert reviews, we discovered that users appreciate the fact that the base unit is UL listed, a respected safety standard for appliances, and this is what made them opt for this model.
The pendant is waterproof, meaning seniors can wear their help buttons in the shower, a feature of great importance. The design is simple; there’s a Help button and an indicator light that flashes when the button is pressed.
On a negative note, the 500-foot range is one of the lowest we’ve encountered with devices of the kind. Even though LifeStation Plus claims to have 1000-foot coverage, after thoroughly testing the device, as well as consulting with other Life Station reviews, we came to realize that 700 feet is the top range this device can reach.
The installation is pretty straightforward. For the landline model, simply plug the unit base into a power outlet and plug in the phone cord. If you’re using the cellular option, it’s advised to place the base unit near a window to allow better reception. After the beep, you are all set! We strongly suggest you give the device a test before you start using it. If you’re having any issues with the installation, you can give them a call or find them at LifeStation.com for any additional information.
For an in-depth overview of the in-home options, check out our LifeStation at Home review.
Life Station Mobile with GPS
This system offers the ultimate in flexibility, comfort, and safety. It is suitable for in-home use, as well as on the go.
As the name itself suggests, it comes with a built-in GPS. Moreover, the speaker and microphone are placed in the pendant itself, so there is no need for a base unit.
What we found impressive is the battery life. Each full charge can last for five days, and you can use it at any place with cellular coverage.
When we put LifeStation vs Life Alert in the ring, the former won the battle because of its WPS locating properties.
This technology is an upgrade from devices enhanced with GPS only, like Medical Guardian’s solutions, for example. Thanks to the GPS and WPS location capabilities, the company can pinpoint your location anywhere throughout the US. To access help, simply press the Help button, and you will be connected with a LifeStation call center agent.
Additional Features & Accessories
It’s always handy to have a Help button in your bathroom or hallway to give you the chance to call for help in case of a fall or other emergency. If you place them strategically, i.e. low on the wall, these buttons can be lifesavers. Luckily, LifeStation medical alert offers such buttons at a starting price of $2.49 a month.
Likewise, if you’re home alone when an emergency happens, you won’t be able to open the door. That’s why it’s good to go for the Life Station lock box. It will enable the paramedics and emergency crew to enter your home and give you first aid without breaking down the door.
Another helpful option for older couples is getting an additional help button, for a spouse or any other person who lives with them in their home.
Last, but certainly not least, for $7 a month, you don’t have to worry if you’ll be able to get to the base station in case you fall down. Each model is compatible with LifeStation fall detection. What’s more, this service comes as a built-in feature in the Mobile GPS system.
LifeStation Payment Plans
If you have a regular landline connection, the best option for you is the In-Home Traditional package. It will cost you $25.95 a month, which translates to less than $1 per day.
However, if you don’t have a landline, worry not; you can choose the In-Home Plus package. For as much as $32.95 a month, you’ll get a cellular base station. Even though the Life Station equipment for both of the in-home options is essentially similar, the In-Home Plus comes with a 1000-foot range pendant. Plus, you can move the cellular base station around where you need it, for instance, to the backyard.
The Mobile with GPS model is a bit more expensive ($39.95 monthly), but it enables you to stay in touch with emergency operators at all times, regardless of your location. This device will also inform agents or family members about your current position wherever you go.
All the prices for the packages above are expressed with the discount you get if you pay them on an annual basis. Be aware that they will be a bit higher if you pay month by month. However, there is an exclusive discount sponsored by Life Station: Kaiser Permanente members can get the devices for as low as $19.95 and enjoy free shipping.
LifeStation Call Center Review
The company runs its own in-house call monitoring center. It has UL status (short for Underwriter Laboratories), which ensures that they meet all the strict safety standards. Moreover, it is also TMA Five Diamond certified. When we made our first call to the monitoring service, we got to talk to the operator within 42 seconds. Even though we stumbled upon a few Life Station complaints regarding this matter, we still believe this is an average response time, similar to Rescue Alert.
It’s good to know that the recruitment and training procedure for the position of emergency call operator in this company lasts for 240 hours. This means that each and every agent is highly trained and educated to provide you with help or medical assistance. In the case of an emergency, one agent will talk to you and give you all the guidelines for handling your emergency while another will be communicating with the family member who gets the notification.
Life Station customer service is also available 24/7 via a free phone number. They insist on high-quality service, so you’ll always communicate only with real people. The company provides technical, supervisory, and operational stuff to help you with whatever issue you might be facing.
For the purpose of this review, we even read some feedback from their employees. What we found interesting is that many employees were discussing the thorough and strict training they had to go through in order to get their LifeStation careers started.
What does this mean? It means that the company spends a lot of time and resources into building professional personnel. If you decide to make an objection for any reason whatsoever, your complaints will be analyzed with careful consideration. Moreover, the firm will replace faulty equipment, including empty batteries. How much will this cost you? Nothing!
Pros & Cons
When we were testing this company’s systems for our Lifestation review, we really liked the user-friendly design of the base station and the polite and professional emergency operators. With that thought in mind, it’s no wonder they were awarded the Five Diamond award for call centers.
Also, the quality of every call we made—ten calls altogether—was outstanding. We were able to hear them loud and clear, and they didn’t have any problems understanding us. We even tried to keep the voice down and act as if we couldn’t speak any louder, but they rose to the challenge.
What we also found convenient with the company’s policy is that they don’t insist on long-term commitments. You can use their services as long as you want and quit when you want. Simply send the device back to the LifeStation return address. If you want to return the system within 30 days of your purchase, they will give you your money back.
Furthermore, we liked the option that allowed us to name a caregiver. A caregiver is a person who will be notified in case of an emergency. Choose your child, a relative, or a professional caregiver to be notified the moment you press the Help button. This option is available for every LifeStation medical alert system you decide to opt for.
As far as disadvantages go, we can only say that this medical system could have a smoke and fire detector. While some houses already have these detectors nowadays, there are still homes that don’t meet certain standards to install them. For that reason, it’s handy to have them available as add-ons.
What could also use some improvement is the response time. Yes, we agree that 40 seconds is an average time compared to other devices of its kind. But unlike other medical alert system providers, LifeStation Inc is both UL and TMA Five Diamond certified. That being said, we believe the company has a reputation to live up to.
In this day and age, when manufacturers of medical help devices are emerging daily, it’s comforting to see that there are still some reliable companies with a long tradition in the field. What’s usually mentioned in most LifeStation reviews from users available online is their commitment to people who decide to use their products.
From useful packages and affordable additions to customer-friendly service and well-trained emergency help personnel, their users are indeed well taken care of. Give this medical alert system a chance to see for yourself why it stands out from the crowd.