Our Philips Lifeline HomeSafe review will describe the equipment and features of both the landline and cellular systems. While the equipment for most in-home medical alert systems does not differ significantly between these two options, HomeSafe setups feature entirely different base units and pendants for the landline and cellular systems.
However, these high-quality devices work similarly and connect to the same emergency response center operated by the most experienced company in the field. The basic option is reasonably priced, but monthly fees rise sharply once you add features like Philips Lifeline HomeSafe automatic fall detection. Also, they offer some rare additional features but lack common ones.
Ultimately, unlike that of most other systems, there are activation and cancellation fees. But overall, we liked this system, mainly the very stylish cellular equipment. If you want to see the complete offer from this company, check out our Philips Lifeline review.
Design & Major Features
The HomeSafe system comes in four unique setups that involve two base units and three help buttons in total. First of all, the systems are called HomeSafe Standard and HomeSafe with AutoAlert. The Standard system comes with two different base units, one landline and one cellular, with corresponding help buttons which are also different. You’ve guessed it; the AutoAlert Philips Lifeline HomeSafe medical alert system features automatic fall detection. It uses the same base units as the Standard system but has one fall detection pendant for both.
The landline base unit is a white, wedge-shaped device with unusually positioned buttons. On the top right side, there’s a huge gray reset button, while the much smaller red help button is placed on the right side of the device. This solution is unconventional, but it was probably the result of the fact that most people call for help by pressing the portable help button. Though unexpected, we haven’t seen many Philips Lifeline complaints regarding this positioning.
On the top left, there’s a prominent speaker; the microphone is on the bottom, and there are also power, reset, and help LED indicators. Furthermore, there’s a volume controller on the left side of the device. It’s a welcome feature that we haven’t seen on many systems. On the back, there’s a prominent antenna, power and phone jacks, and a power switch.
Overall, the base unit looks quite dated compared to the ultramodern-looking cellular base unit, which resembles devices such as Apple HomePod. Both systems have a 32-hour backup battery and a 500-foot range. Unlike the white and gray AutoAlert wearable button, which looks a lot like the GoSafe 2, the landline system uses a more conventional white and black help button, which can be worn as a neck pendant or as a wristband.
Philips Lifeline Fall Detection & Accessories
To add AutoAlert, Philips Lifeline’s automatic fall detection technology, you’ll need to pay an extra $15 per month. This is 50% of the basic cost of the landline subscription. Though more expensive than any other in-home system, this company’s fall detection technology is among the most reliable on the market. However, we must note that no system is 100% accurate.
Next, this company also has one of the least affordable multiperson monitoring options. There’s no charge for an additional Lifeline pendant, but the monitoring fee is $10 per month for the landline option and $12 per month for the cellular. At least their lockbox is inexpensive and only requires a one-time payment of around $30. Moreover, they are among the few companies that offer voice extension. It costs an additional $10 per month and acts as a secondary communicator.
They don’t offer fire and smoke monitoring, and they don’t have a check-in service. However, we were stunned to find out that they also don’t provide wall-mounted buttons. Instead, they encourage their customers to wear their waterproof help buttons at all times, including in the shower. Finally, if you want to add GPS tech, you’d have to opt for the Philips Lifeline GoSafe, which is a combination of an in-home and mobile system, or the GoSafe 2, which is a standalone mobile system. They are very expensive to be bought as add-ons. That’s why we recommend them over the HomeSafe system if you need protection on the go.
Lifeline’s emergency response center is the most experienced in the medical alert business. When Philips acquired them, they kept all the things that made Lifeline great. Today, their US-based, first-class help agents offer 24/7 support in 200 languages, which is quite impressive. Response times were pretty quick, averaging around 35 seconds. The system features excellent audio quality, and communication with the help personnel was smooth and professional throughout our review. If their monitoring center detects a fall, or if you call but are unable to speak, they will dispatch help by calling your emergency contacts or 911 if they can’t reach your caregivers.
Philips Lifeline Cost & Contracts
The monthly fee for the landline option is around $30, which is an average price for an in-home system. The AT&T cellular option is approximately $42 per month. There are no device fees, and no long-term contracts are required, but there is also no option to choose a more extended payment plan with a more affordable monthly fee.
However, there is a Philips Lifeline promo code box at checkout. A coupon code can perhaps grant you free delivery. Otherwise, the shipping fee is around $20 if you opt for self-installation. If you want a Philips technician to come and help you with the installation process, that will cost you about $100. In either case, there is also a one-time activation fee of approximately $50. On the other hand, the Philips Lifeline GoSafe 2 doesn’t have an activation fee, but it does have a device fee.
You can return the system within 30 days of purchase but sadly, only if you haven’t activated and used it. The equipment has to be returned in unused, “like new” condition with the manual and all the original packaging and accessories. Otherwise, they will charge you up to $50 for the cancellation fee. This means you cannot just test the system and return it if it doesn’t suit your needs.
Ordering & Setup
To order the device by phone, call the Philips Lifeline phone number, 1-855-214-1369 (open 8 am to 10 pm EST). If you need any assistance while ordering or with any other system-related issue, try chatting with a live agent on Phillips’s official website. You can also directly order the system online, where you can browse and compare other solutions, choose a way you would like to install it, add additional features and accessories, and exploit one of their promo codes.
When your shipment arrives, it will contain the equipment and the Philips Lifeline HomeSafe user manual that explains the simple setup process. Or you can follow the voice-guided instructions from the base unit that will tell you what to do as soon as you plug in the power and phone lines and turn it on. The voice will first direct you to press the flashing reset button. It will then check the power and the connections.
The system will then tell you to perform some range tests from different rooms of your home. When you press the help button, the system starts beeping and informs you that it’s calling the emergency response center. After the agent picks up, tell them you’re performing a test. They’ll verify your information, ask you to add emergency contacts, and tell you if there are any issues with the communication. And that’s it, your landline system or your cellular Philips Lifeline HomeSafe wireless medical alert is ready to go.