Greatcall Lively Mobile Reviews

GreatCall Lively Mobile Reviews
  • Connectivity: Cellular
  • Monitoring Range: Mobile
  • Battery Life: 80 hours
  • Cellular Monthly Fee: $24.99
  • Equipment Fee: $49.99
  • Fall Detection: $15.00
  • Languages Supported: 1 (English)
  • Customer Support: Phone, Email, FAQ
  • Additional Features: GPS

There’s a reason GreatCall Lively Mobile reviews are nothing but positive since there’s a lot to like about this fantastic medical alert system. Without compromising quality, it’s the most affordable mobile medical alert service and one of the smallest mobile med-alert devices on the market. 

High-quality design with incredibly fast response times, this near-perfect system is our overall champion. Its compact design leaves something to desire when it comes to battery life, though, and there aren’t any accessories for this device. Still, even with that in mind, the Lively Mobile is our top pick among all medical alert systems.

Design and Major Features


Weighing just 1.4 ounces and measuring 2.1 x 1.6 x 0.6 inches (H, W, D), this highly portable mobile alert system is the lightest and smallest on the market. 

Available in silver and gold finishes, this attractively designed device comes with a magnetic lanyard and a belt clip so that you can wear it around your neck or on your waist. Being as small as a matchbook, you’ll hardly notice it whichever way you choose to wear it.


The Lively Mobile battery life is around 36 hours, which is decent, considering its compact dimensions. Rival companies, however, offer longer battery life. For instance, the Active Guardian’s battery lasts as much as 120 hours. It will, without doubt, get you through the day, maybe even two. 

Nevertheless, you should pick up the habit of charging it every day. The device has an IPX7 waterproof rating, meaning it can withstand being submerged in up to three feet of water for up to 30 minutes. This makes it completely suitable to be worn in the shower.

Accessory Design

On the front of the GreatCall Lively Mobile, there’s a large, unassuming, LED-backlit help button. The light is white if you have a good cellular connection and red if you lose signal.

Similarly, the small battery indicator above the help button flashes red when you need to charge your battery. Otherwise, it flashes green while charging and changes to solid green when the device is fully charged.

Also, on the front are two openings for the microphone and speaker that allow two-way communication, while you’ll see contacts for the charging cradle and the power button on the back. 

Moving on to the internal workings of the device, we find that this company has managed to include built-in GPS technology and Verizon’s cellular service, which is used to connect to GreatCall’s 5Star response center or call 911.

GreatCall Additional Features and Accessories

On-the-Go Functionality

When it comes to additional features and accessories, we were a little disappointed to discover that many of the ones we expected to see are not available in this company’s offer. 

However, seeing that the company focuses solely on mobile solutions, this is somewhat justifiable. Mobile systems don’t need some of the features that are missing, so most other GreatCall Lively Mobile reviews don’t even point this out as a negative.

For instance, because you can talk directly through the wearable device, mobile systems don’t need a voice extender. And since the device is waterproof, you also don’t need a wall-mounted button in the shower. 

Multiperson Monitoring, GPS, and Fall Detection 

While they certainly have some advantages, these all-in-one solutions come with a few drawbacks, too. You can’t simply get multiperson monitoring by purchasing an additional help button—you need to get a whole new system.

You do get GPS included in the Lively Mobile monthly cost, but that’s about it. The company doesn’t offer a lockbox, nor fire and smoke monitoring, which is, to be honest, a rare feature. That said, GreatCall has a check-in service, but only for its mobile phone systems. 

And then we come to perhaps the biggest problem, which is incidentally the most important additional feature, fall detection. You can’t simply add it on its own—you have to opt for other features as well.

Lively Mobile Medical Alert Monitoring Services

Response Time

One of the things that impressed us the most while testing for our review were the response times of GreatCall’s 5Star monitoring services. Its agents picked up after less than 15 seconds on average, which is an astonishing result. This is significantly faster than the response time of rival mobile systems, which ranged from 30 seconds to a full minute. 

Extra Safety

Furthermore, its agents instantly confirmed our GPS location, while rival agents required about 30 seconds to do so. 5Star agents were always professional and polite. All in all, we have only words of praise for GreatCall’s services. 

They were superb throughout the process of our GreatCall Lively Mobile review. Also, you have the option to reach 911 directly if you choose—not many companies offer this feature.

Contracts and Fees

It’s important to note that there are no annual contracts required for this service. You’ll be billed monthly, but there is no option to save by choosing a longer plan. Moreover, there are no cancellation fees, and the company offers free shipping. 

All of this means you can try out this system and see if it fits your needs without any fears or additional costs. There is, however, a one-time activation fee, and as with most mobile systems, a device fee. The Lively Mobile cost of the device is regularly around $50, which is on par or cheaper than the competing mobile systems. You can also often get it on sale or from other retailers that have partnered with this company.

The Lively Mobile Package Options:

  • Basic ($24.99) — the most affordable package grants you access to the 24/7 5Star urgent response center that’s just as good as the random Lively Mobile commercial tells you it is; this plan is the most affordable out of all the mobile alert systems.
  • Preferred ($29.99) — the next package also gets you “Urgent care,” which is 24/7 access to registered nurses and board-certified doctors for medical advice and prescriptions, and “GreatCall link,” which allows you to track the location of the monitored person via a mobile app or a web portal.
  • Ultimate ($39.99) — the complete package gives you all the features mentioned above plus product replacement, which allows you to get a GreatCall Lively battery replacement or to replace the whole device if it is lost or broken. Last but not least, you would get automatic fall detection—as we’ve already said, this is the only way to get this important feature.

Ordering and Setup

Getting Your System

There’s free ground shipping on all online orders in the contiguous US, which takes 3–7 business days. Apart from online ordering, you can get this device by calling 800-650-5921 or in a store. 

The official Great Call website has a store locator that can help you locate the nearest brick-and-mortar store. If you search elsewhere for Lively Mobile, Best Buy has an even better offer for the device itself. So make sure to check out all the offers at the time you purchase it to save on the device fee.

Setting Things Up

When your Lively Mobile arrives, check if it’s fully charged before using it for the first time. You’ll receive the charging cradle for free. It automatically stops charging when the battery is fully charged. 

If you’ve bought the device from the official website or store, it will come pre-activated. Otherwise, if you’ve purchased Lively Mobile from Walmart, Amazon, Sears, or Rite Aid, you’ll need to activate it on the official website or by calling the toll-free number. The activation fee is not included in the total price you pay when opting for this company’s services.

After you’ve charged and activated the device, it’s good to go! All you need to do is wear it or keep it close at all times, and you’ll be protected wherever you go, as long as there’s cell reception. 

A great majority of GreatCall Lively Mobile reviews by other users we’ve come across praise the system for the simplicity of its setup and use. You should do one thing before you start using it—give it a test run. Just push the help button for two seconds, and the device will vibrate and call the response center. When the agent picks up, tell them you’re conducting a test.

Final Verdict

The Pros

  • Small, all-encompassing system
  • Affordable
  • Fast response time
  • Ability to dial a call center or 911
  • Waterproof

The Cons

  • Relatively short battery life

Final Verdict

All things considered, if you’re an active person who’s looking to get inexpensive portable protection, it is our opinion that the GreatCall medical alert system is the best option currently available on the market. Hours of testing by our expert reviewers have shown that Lively Mobile is not only the best mobile option but our top pick for the best medical alert system overall.

Of course, if you or the person you want to buy an alert system for rarely leaves the house, there are plenty of in-home options, like our top pick from Bay Alarm Medical. It also has some of the additional features that this system lacks. 

Don’t just believe us, look at other GreatCall Lively Mobile reviews as well. You’ll see that many agree that choosing the freedom of portable protection that costs less than many in-home systems was the best decision they could have made.