Medical Guardian Review
- Products Offered: Home, Mobile, Watch
- Fall Detection: Included with Some Products
- Price Range: $29.95-$79.95/mo
- Payment Plan Options: Monthly, Quarterly, Semi-annual, Annual
- Free Equipment Delivery: ✔
- Languages Supported: 200
- Customer Support: Phone, Email, FAQ
- Additional Features: GPS, Multiperson Monitoring, Lockbox, Wall-mounted Button
If you are looking for a medical alert system that encourages senior independence, you should consider Medical Guardian. Whether you prefer the comfort of your home or you like to stay on the move, the company has a device to suit your specific needs and preferences.
The company has been present on the market for more than a decade and has managed to acquire the respect and approval of users nationwide. Its offering includes both at-home and on-the-go solutions, all designed to address important senior necessities.
In that spirit, we went ahead and analyzed several Medical Guardian reviews and ordered the devices this company manufactures. After thoroughly testing them, we discovered their properties and functionalities, which we will outline in this review. At Med Alert Help, we are invested in helping you choose the best products and services according to your needs and preferences, and that’s exactly what this review will do.
Complete Lineup of Medical Guardian Products
By introducing systems that can accommodate a number of lifestyles, the company manages to minimize any feelings of dependency. The at-home line consists of three medical alert devices that tend to the needs of homebound people: the Classic Guardian, Home Guardian, and Family Guardian are all a solid choice for an in-home solution.
On the other hand, the three solutions from the on-the-go line are based on the needs of seniors who prefer to stay active. The Medical Guardian brochure for the on-the-go solutions consists of the Mobile Guardian, Active Guardian, and Freedom Guardian.
Range and Design
The Classic Guardian is a two-piece setup consisting of a home base and wearable pendant. It is the least expensive, most basic device by this company. It connects to a landline and uses the same exact base unit as LifeFone for its in-home system. The only thing that differentiates them is the Medical Guardian logo. However, aside from the fact that the pendants for both of these systems offer a 1300-foot range, there is no other similarity.
A large, grey Emergency Call button is in the middle of the device. Once pressed, this button will glow red, and the outer circle that surrounds it will flash blue. Above it, there is a Reset button. If you push the Reset button, it will only stop the beeping and won’t cancel the call altogether.
In the top left corner, there is a speaker, and along the bottom edge are a microphone and status indicators for Power, Communication, and Trouble. We didn’t need to perform any Medical Guardian troubleshooting. Nonetheless, the Trouble button will flash red if the base unit is not functioning correctly and blinks red if the battery is low. The Communication indicator is red if communication is down, and it flashes red if the transmission is obstructed. Conversely, the indicators will flash green when there are no issues.
If you want to know more about the installation and performance of this device, read our in-depth Medical Guardian Classic Guardian review.
Design-wise, Home Guardian is very similar to the other systems we’ve reviewed. The home base works wherever there is an AT&T network. The huge buttons on the white base unit of this Medical Guardian alert system glow all the time.
The largest Emergency button is on the left, and the Reset button is to the right. In the middle of the device, there is a large LED display that shows the date, time, and home temperature, as well as the signal strength and battery indicators. A small Test button is just below the LED display.
Aside from the design and the fact that this is a cellular option, the Home Guardian and Classic Guardian don’t differ much. However, this device comes with a shorter pendant range of just 600 feet.
This unique solution is nothing like the other medical alert systems we’ve reviewed so far. The Mobile Guardian is, in fact, a cross between an in-home and on-the-go system. Whether you’re at home, visiting neighbors, or going for a car ride, this device has your back thanks to its GPS locating technology.
The Medical Guardian Mobile Guardian comes with a charging cradle, a base unit, and a Help button. Users get to choose between a white neck pendant and a black or white wristband. The home base looks more like a mobile medical alert than a home console. At such a small size and weight, it is perfectly suitable to be worn wherever you go.
The wearable pendant is smaller, but it doesn’t feature a speaker and microphone, and the grill is instead placed on the home base. Moreover, the pendant has a limited 350-foot range from the base console. This means that if you want to enjoy the mobile properties of the Mobile Guardian, you have to carry the base unit as well. As a matter of fact, for this review, we ended up wearing only the base unit because, although a bit unusual, it eliminates the need for a pendant.
Take a look at our Medical Guardian Mobile Guardian review for a detailed overview of this device.
Next on the list of mobile Medical Guardian alert systems is the Active Guardian. This device is a standalone wearable solution that comes with a sleek design. However, it is a bit larger than comparable systems, but considering its five-day battery life, we can justify the size.
The round gray Help button with Braille lettering is on the exterior of the device. Above it, you can find the loudspeaker, which enables clear two-way voice communication. On the bottom, there are dual microphones and four LED indicators for battery, call status, Wi-Fi, and GPS signal.
The Medical Guardian Active Guardian uses the AT&T cellular network and incorporates both GPS and Wi-Fi locating technologies. As explained in our LifeStation review, the Mobile with GPS solution by this company is the only device of its kind that is enhanced with both of these technologies.
We discuss more of the pros and cons of this device in our Medical Guardian Active Guardian review. Make sure you check it out!
Don’t judge a book by its cover. Even though it looks just like an ordinary watch, this Medical Guardian watch doubles as a medical alert. Aside from displaying the time and weather forecasts on its touchscreen, it offers multiple features that not even traditional alert buttons have.
The Freedom Guardian comes with two buttons located on the side. While one is for controlling the touchscreen itself, the other is actually an Emergency Call button. As a medical alert button, it’s fitted with GPS, Wi-Fi, and triangulation, so it comes with advanced location tracking. Moreover, it can notify users about doctor’s appointments or manage other day-to-day activities.
This Medical Guardian smartwatch holds a charge for up to 48 hours. Depending on usage, the battery may not last for two whole days. We would love to see better battery life, but we can’t complain about anything else.
Additional Features & Accessories
When it comes to additional features, the company doesn’t offer them all, but it offers some of the most important accessories. First of all, every medical alert system comes with a wearable necklace or pendant. However, with this medical alert system, you can add up to two additional Help pendants and expand to multiperson monitoring for as low as $2 per pendant.
We recommend you go with Medical Guardian for seniors who live with spouses and want affordable protection for every member of the household.
Fall Detection, GPS, and Wall Mounts
The most important feature, fall detection, is also an option, but not for all systems. If you want to upgrade the compatible systems with fall detection, it will cost you an extra $10 per month, which is more than a reasonable price.
You can purchase wall-mounted buttons as an added layer of protection for $2 a month, which is also how much a Medical Guardian lockbox will cost you. What’s more, the systems have voice-activated wall-mounted buttons, which can be triggered by voice command or a tug at the pull cord. These buttons cost $5 a month each.
The company doesn’t offer fire and smoke monitoring, and it doesn’t have a mobile app, either. Also, GPS is available only for those systems for which it comes as a built-in feature.
How Much Does Medical Guardian Cost?
Depending on the package you choose, the prices may vary. Regardless, whichever option you pick, you are not required to sign a long-term contract because there are monthly, quarterly, and annual subscriptions available—unlike Philips Lifeline, which works with monthly subscriptions only.
Like most Medical Guardian reviews note, the longer the payment period is, the lower the price is going to be when compared to the equivalent monthly cost for the chosen system. Moreover, the annual plan comes with a free lockbox and a month of free monitoring. The equipment is completely free of charge, meaning you only need to pay for monitoring.
The Classic Guardian, as mentioned above, is the least expensive option. It comes at a price of around $30 per month, and you can upgrade it with fall detection. The Home Guardian is less than $35 a month and is also compatible with fall detection. The Family Guardian is the most expensive device the company has to offer. Considering all the unique features it comes with, the price of around $80 per month is more than fair.
The Medical Guardian prices for its mobile solutions are higher when compared to the in-home solutions. However, since it offers security wherever you are, the prices are justified. Hence, the Mobile Guardian comes at a price of $39.95 a month, and unfortunately, it can’t be upgraded with fall detection.
The Active Guardian won’t cost you more than $50 a month, and it is compatible with fall detection. The Freedom Guardian comes with a surprisingly low monthly subscription of around $45. However, this is the only device that requires an activation fee of $99.
Adding fall detection to any compatible system will add $10 a month to the price. Even though these systems are not the cheapest ones available, you can take advantage of an occasional Medical Guardian promo code and enjoy certain discounts.
Quick Product Overview
|Feature/Product||Classic Guardian||Freedom Guardian||Home Guardian||Mobile Guardian||Active Guardian|
|Monitoring Range||1300 feet||Mobile||600 feet||350 feet||Mobile|
|Battery Life||32 hours||48 hours||30 hours||1 day||5 days|
|Landline/Cellular Monthly Fee||$29.95||$44.95||$34.95||$49.95||$44.95|
Medical Guardian Call Center Review
Response Times and Call Quality
The company’s response time is one of the fastest times we had the pleasure to witness. After calling for help multiple times, we were connected with call center representatives within 25 seconds on average. GreatCall is the only company that managed to outshine the fairly quick response time of this medical alert system provider.
There were no Medical Guardian complaints when it comes to call quality. Call audio is outstanding, as the connection we established was clear and loud. In case of an emergency, you need a calm, professional, yet friendly responder to assist you, and the company put some thought into this. Every responder we talked to was pleasant and sincerely invested in offering help.
Medical Guardian customer service didn’t fail to impress us either. It has been accredited by the Better Business Bureau with an A+ rating, and for a good reason. The company’s operators are available 24/7, every day of the year. We chose to test the customer service by contacting the agents via live chat.
After we explained to the operator that we were having some issues setting the time on the Freedom Guardian, he first recommended we search for a solution in the Medical Guardian manual. But when we told him we would prefer if he could walk us through the process himself, he didn’t hesitate to help and handled our request with utter professionalism.
Even though Medical Guardian’s website itself is a great source of information related to the systems, you can always rely on customer support. What’s more, you can reach the agents through any means of communication—literally!
Whether you prefer email, live chat, or even messaging the customer service representatives on Facebook or Twitter, they will do their best to sort out any issues you might be having. If you are, however, used to voice communication, you can call them on the Medical Guardian phone number, which is 1-800-310-5997.
Pros & Cons
The vast array of devices available is the number one reason people choose this company as their medical alert system provider. In addition, some of the devices offer unique features like tracking the daily activities of the users, monitoring sensors, etc.
The call center is usually the heart of companies of this kind. The fast response times, together with the highly trained and professional responders, are yet another advantage this company has over competitors.
Users get the equipment for free and are not required to sign a long-term contract. Many Medical Guardian consumer reviews we found online highlight the lack of installation and activation fees as the key point that made them opt for this provider. In addition, the equipment is covered by a lifetime warranty.
Aside from the industry-leading five-day battery of the Active Guardian, the majority of the systems come with rather short battery life. Unfortunately, the company doesn’t offer much of a choice when it comes to additional features and upgrades. There are no pill reminders or carbon monoxide and smoke detection options.
Fall detection is undeniably one of the most important features of medical alert systems. But most Medical Guardian complaints come from the fact that not every system it offers is compatible with fall detection.
- Well-designed products
- Fast response time
- Easy setup
- Pendant ranges can be shorter than specified
- Fall detection not available in all systems
Although the company is relatively new, it has already managed to build a reputation for itself. With six available packages for customers to choose from, Medical Guardian has thought about everybody’s needs and budgets.
It provides a fast and responsive monitoring service and is praised for its highly professional staff. Since the pros outnumber the cons in ours and other Medical Guardian reviews found online, it’s hard not to consider this company as your medical alert system provider.