Philips Lifeline HomeSafe Review
- Connectivity: Landline, Cellular
- Monitoring Range: 500 feet
- Battery Life: 32 hours
- Cellular Monthly Fee: $43.95
- Equipment Fee: Free
- Fall Detection: $15.00
- Languages Supported: 200
- Customer Support: Phone, Email, FAQ
- Additional Features: GPS, Multiperson Monitoring, Voice Extension, Lockbox
Our Philips Lifeline HomeSafe review will describe the equipment and features of both the landline and cellular systems. While the equipment for most in-home medical alert systems does not differ significantly between these two options, HomeSafe setups feature entirely different base units and pendants for the landline and cellular systems.
However, these high-quality devices work similarly and connect to the same emergency response center operated by the most experienced company in the field. The basic option is reasonably priced, but monthly fees rise sharply once you add features like Philips Lifeline HomeSafe automatic fall detection.
The company also offers some rare additional features but lacks common ones. Ultimately, unlike that of most other systems, there are activation and cancellation fees. But overall, we liked this system, especially the very stylish cellular equipment.
Design and Major Features
The HomeSafe system comes in four unique setups that involve two base units and three help buttons in total. First of all, the systems are called HomeSafe Standard and HomeSafe with AutoAlert.
The Standard system comes with two different base units, one landline, and one cellular, with corresponding help buttons, which are also different. You’ve guessed it; the AutoAlert Philips Lifeline HomeSafe medical alert system features automatic fall detection. It uses the same base units as the Standard system but has one fall detection pendant for both.
The landline base unit is a white, wedge-shaped device with unusually positioned buttons. On the top right side, there’s a huge gray reset button, while the much smaller red help button is placed on the right side of the device.
This solution is unconventional, but it was probably the result of the fact that most people call for help by pressing the portable help button. Though unexpected, we haven’t seen many Philips Lifeline complaints regarding this positioning.
On the top left, there’s a prominent speaker; the microphone is on the bottom, and there are also power, reset, and help LED indicators. Furthermore, there’s a volume controller on the left side of the device. It’s a welcome feature that we haven’t seen on many systems. On the back, there’s a prominent antenna, power and phone jacks, and a power switch.
Overall, the base unit looks quite dated compared to the ultra modern-looking cellular base unit, which resembles devices such as Apple HomePod. Both systems have a 32-hour backup battery and a 500-foot range.
Unlike the white and gray AutoAlert wearable button, which looks a lot like the GoSafe 2, the landline system uses a more conventional white and black help button, which can be worn as a neck pendant or as a wristband.
Additional Features and Accessories
To add AutoAlert, Philips Lifeline Fall Detection technology, you’ll need to pay an extra $15 per month. This is 50% of the basic cost of the landline subscription.
Although it’s more expensive than most in-home systems, this company’s fall detection technology is among the most reliable on the market. However, we must note that no system is 100% accurate.
Monitoring and Lockboxes
Next, this company also has one of the least affordable multiperson monitoring options. There’s no charge for an additional Lifeline pendant, but the monitoring fee is $10 per month for the landline option and $12 per month for the cellular.
At least its lockbox is inexpensive and only requires a one-time payment of around $30. Moreover, Philips is among the few companies that offer voice extension. It costs an additional $10 per month and acts as a secondary communicator.
GPS and Security
The company doesn’t offer fire and smoke monitoring, and it doesn’t have a check-in service. However, we were stunned to find out that it also doesn’t provide wall-mounted buttons. Instead, Philips encourages its customers to wear its waterproof help buttons at all times, including in the shower.
Finally, if you want to add GPS tech, you’d have to opt for the Philips Lifeline GoSafe, which is a combination of an in-home and mobile system, or the GoSafe 2, which is a standalone mobile system. These are very expensive as add-ons. That’s why we recommend this system over the HomeSafe system if you need protection on the go.
Lifeline’s emergency response center is the most experienced in the medical alert business. When Philips acquired Lifeline, it kept all the things that made Lifeline great. Today, its US-based, first-class help agents offer 24/7 support in 200 languages, which is quite impressive.
Response times were pretty quick, averaging around 35 seconds. The system features excellent audio quality, and communication with the help personnel was smooth and professional throughout our review.
If the monitoring center detects a fall, or if you call but are unable to speak, the agents will dispatch help by calling your emergency contacts or 911 if they can’t reach your caregivers.
Philips Lifeline Cost and Contracts
The monthly fee for the landline option is around $30, which is an average price for an in-home system. The AT&T cellular option is approximately $42 per month. There are no device fees, and no long-term contracts are required, but there is also no option to choose a more extended payment plan with a more affordable monthly fee.
However, there is a Philips Lifeline promo code box at checkout. Coupon code can perhaps grant you free delivery. Otherwise, the shipping fee is around $20 if you opt for self-installation.
If you want a Philips technician to come and help you with the installation process, that will cost you about $100. In either case, there is also a one-time activation fee of approximately $50. On the other hand, the Philips Lifeline GoSafe 2 doesn’t have an activation fee, but it does have a device fee.
Cancellation and Returns
You can return the system within 30 days of purchase but sadly, only if you haven’t activated and used it. The equipment has to be returned in unused, “like new” condition with the manual and all the original packaging and accessories. Otherwise, the company will charge you up to $50 for the cancellation fee. This means you cannot just test the system and return it if it doesn’t suit your needs.
Ordering and Setup
Getting Your System
To order the device by phone, call the Philips Lifeline phone number, 1-855-332-7799 (open 8 am to 10 pm EST). If you need any assistance while ordering or with any other system-related issue, try chatting with a live agent on Phillips’s official website.
You can also directly order the system online, where you can browse and compare other solutions, choose a way you would like to install it, add additional features and accessories, and exploit one of the promo codes.
Setup and Installation
When your shipment arrives, it will contain the equipment and the Philips Lifeline HomeSafe user manual that explains the simple setup process. Or you can follow the voice-guided instructions from the base unit that will tell you what to do as soon as you plug in the power and phone lines and turn it on. The voice will first direct you to press the flashing reset button. It will then check the power and connections.
The system will then tell you to perform some range tests from different rooms of your home. When you press the help button, the system starts beeping and informs you that it’s calling the emergency response center.
After the agent picks up, tell them you’re performing a test. They’ll verify your information, ask you to add emergency contacts, and tell you if there are any issues with the communication. And that’s it, your landline system or your cellular Philips Lifeline HomeSafe wireless medical alert is ready to go.
- Most experienced medical alert system company
- Premium quality
- Reliable equipment and services
- Excellent response center
- Expensive upgrades
- Unusually positioned base unit help button
Lifeline was the first alert system in the US. That is why you’ll need to pay a little extra if you want to get a super-reliable service provider. The monthly subscription for this well-renowned brand’s setup is steeper than that of its competitors.
For instance, opting for automatic fall detection drives the monthly costs up by 50%. Also, there are activation and cancellation fees that most other companies don’t charge. Nevertheless, as expected, the company’s premium equipment and its professional service performed great during our tests for the Philips Lifeline HomeSafe review. If you’re looking for an affordable cellular in-home system, consider the MobileHelp Classic.