Rescue Alert, a Utah-based provider of medical alert systems, opened its first headquarters back in 1986. Richard Bangerter and his team developed the first communication system capable of using existing telephone lines back in 1981. It was five years later that Rescue Alert answered the market’s needs by going public.
We analyzed several Rescue Alert reviews and tested the systems in person. For the sake of this review, we will take an in-depth look at the company as well as the line of products it offers. Now, let’s move forward to outlining its systems’ specific features.
Please note that when you’re searching for the company or want to place an order, you’ll need to make sure you are on Rescue Alert’s official website—Rescue Alert of California is not the same company.
Complete Lineup of Rescue Alert Products
In-Home Medical Alert Systems
Design and Equipment
The company offers an in-home solution for people who are homebound or just prefer staying inside. Its equipment is fully designed in the US, and the set consists of a base unit and a wearable pendant. The MXD is a basic landline option and features the unique Mytrex MXD system.
During our Rescue Alert system reviews, we noticed that the Bay Alarm Medical In-Home Medical device looks identical to this system.
Pressing the reset button within 15 seconds after reaching for help will cancel the call, which is again a bit odd. Other popular systems also come with these buttons, but they will stop the beeping, not cancel the call altogether.
Extra Features and Unique Options
The help pendant can be worn either as a wristband or on a lanyard as a neck pendant. After going through several Rescue Alert consumer reviews, we noticed that users were impressed by the pendant range. What’s surprising, though, is the company claims its pendants offer coverage up to 600 feet, which is pretty unimpressive.
The computer inside the base unit is another feature that makes these devices stand out from the crowd. When reviewing other systems, we didn’t encounter a device that can perform self-diagnostics. However, MXD Rescue Alert medical alert systems can monitor their own battery, the battery of the panic button, and the status of the telephone line.
Moreover, these devices test themselves and send reports to the company’s response center. The MXD is also easily configured to monitor other medication dispensers in your home.
For a detailed overview of the in-home solution, check out our Rescue Alert Medical Alert review.
On-the-Go Rescue Alert Medical Alert GPS
There is a certain feeling of freedom associated with mobile medical alerts. Luckily, the company’s mobile solution manages to deliver the feeling. The mobile device uses the AT&T network. In addition, it updates the user’s location via GPS every 15 minutes.
It weighs only 10 ounces. The system can easily be worn in a pocket or purse or as a neck pendant. However, if you are not a fan of lanyards, a carrying case with a belt clip is also an option. As an added bonus, you will get a lockbox for free. A charging cradle, USB charger, and of course, 24/7 monitoring are all included in the GPS package.
If you choose to bundle the GPS device with an MXD unit, the monthly fee for the unit is $15. When it comes to Rescue Alert, BBB (Better Business Bureau) rated all its products A+, including the GPS system. Hence, the quality of its equipment and services is fully verified.
Additional Features and Accessories
Almost every medical alert system provider comes up with additional products that increase the reliability, safety, and functionality of the systems. Alert1 is the absolute winner in the category of upgrades and accessories—the brand offers every single one available. ADT, on the other hand, offers only a fall-detection pendant and multiperson monitoring.
Fall Detection and Wall Buttons
Additional upgrades are not the company’s strongest suit. As a matter of fact, Rescue Alert only has three extra accessories. For $10 a month, MyActive Alert is a fall-detection pendant compatible with the in-home models. It automatically calls for help in case of a fall, even if you can’t press the button. The pendant has a coverage of 600 to 1000 feet and is 100% waterproof. However, we were unimpressed with this fall-detection device’s performance since it failed to register some very serious falls in our tests.
You can also upgrade your safety with wall buttons. They’re easily mounted anywhere in the home, but it’s highly recommended you place them in the bathroom or along the stairwell. Once again, these buttons are compatible with the MXD. Additional wall buttons will cost you $5 per month each.
Extra Safety and Security
Unfortunately, there’s neither a voice extender nor fire detectors. Furthermore, not one Rescue Alert distributor offers an automatic medication dispenser, although the MXD devices are easily configured to monitor such devices.
Finally, you can store a spare key in the Slimline lockbox. In case of an emergency, your family, caregivers, or emergency responders can help you without needing to break down the door. The unique combination to the lockbox is stored in the company’s database. Adding a lockbox to your order is an additional $39. Don’t forget, if you decide to get the mobile solution, you’ll get a lockbox for free.
Rescue Alert Prices
Our Rescue Alert review wouldn’t be complete without an overview of the pricing for this company’s solutions. Almost every medical alert system provider offers its customers different payment plans such as monthly rental or quarterly, semi-annual, or annual rental.
However, there are exceptions, like in the case of Philips Lifeline, which works with monthly subscriptions exclusively. Having only the option to pay on a monthly basis is not something everyone considers beneficial. The monthly fees tend to be higher compared to the annual rental, for instance.
Therefore, this company puts forward three different payment options: monthly, quarterly, or annual rental. There are no long-term contracts involved and no activation fee. Moreover, the 30-day money-back guarantee allows customers to try the device without cancellation fees.
We compared Rescue Alert vs. Life Alert and discovered that the former has some unique selling points—you get to buy the equipment.
The monthly rental for MXD is around $33; MXD3G comes with a monthly fee of around $43, while the mobile solution is around $45 a month. Quarterly, MXD costs around $30, and the MXD3G and GPS system come at the same price of around $40. The annual rental for the MXD3G and Rescue Alert GPS is again the same—around $38, whereas MXD will cost you less than $28.
You can also pay $200 for your MXD and bring the price of the monthly subscription to less than $16. Moreover, buying the equipment for $849 will grant you the exclusive right of lifetime monitoring. MXD3G’s monthly monitoring will cost less than $26 if you purchase the equipment for $299.
Quick Product Overview
||On-the-Go Rescue Alert GPS
Rescue Alert Call Center Review
Availability and Languages
The Rescue Alert South Jordan, UT, call center is, metaphorically speaking, the heart and soul of the company. With that thought in mind, this firm puts intense efforts into the training of a caring, professional staff. The live agents are there to help 24 hours per day, 7 days a week, the whole year round.
This company also employs Language Line Services, which enables its attendants to quickly connect to translating services. Because of this, the agents can offer help in more than 150 languages.
The response time in several Rescue Alert reviews varied from 30 to 40 seconds, and our tests confirmed it. This is nowhere near GreatCall’s astonishing 15 seconds for Lively Mobile, but to be fair, none of its competitors can match this response time. However, taking into consideration that there is a 20-second dialing procedure, we can say that the live agents pick up relatively fast.
Once they do, you can rest assured you are in the hands of a highly capable individual. Every single one of the agents is required to complete rigorous training, similar to what 911 agents have to go through.
We made a few calls to the Rescue Alert customer service too. The agents we spoke to were invested in sorting out any issues or questions we presented them with, but we did not appreciate the wait time. After the long 10-minute wait for the first call, we hung up and called them again. The second time around, they picked up in 4 minutes, but we were put on hold for an additional 2 minutes.
Pros and Cons
There are a number of reasons why this company is among our top 5 medical alert system providers. Starting at an abundance of payment options, through an extremely powerful and lasting backup battery, to the long pendant range (more than specified), we were overall impressed by this firm.
There were a few Rescue Alert complaints regarding the lack of additional features, even though users overall seem to be satisfied with the services offered by this provider. In addition, there is some room for improvement in terms of the design—the tucked-away Reset button is cause for confusion.